Terms of Service

This page provides information about CastMessage's privacy policy, detailing how we collect, use, and protect your personal data.

At CastMessage, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and your rights regarding your personal data.

Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal identification information (Name, email address, phone number, etc.)
  • Account information (Username, password, etc.)
  • Usage data (IP address, browser type, pages visited, etc.)

Compliance with Laws and PECR

By using CastMessage’s services, you agree to comply with all applicable laws and regulations, including the Privacy and Electronic Communications Regulations (PECR) in the United Kingdom. If you send marketing messages (including SMS) using our platform, you must ensure that you have obtained valid consent from all recipients as required by PECR. You are responsible for keeping records of consent and providing proof if requested by authorities or CastMessage. Failure to comply with PECR or any applicable law may result in suspension or termination of your account.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our service
  • To notify you about changes to our service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our service
  • To monitor the usage of our service
  • To detect, prevent and address technical issues

Data Protection and Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Need more help?

We’re here to help, so please reach out to your account manager or to the support team.

Email: support@castmessage.com

Phone: +44(0)777 500 2016