Billing Guide

CastMessage offers three subscription plans to meet the needs of different businesses:

For detailed pricing, visit our Features page.

CastMessage subscriptions automatically renew at the end of each billing cycle. You'll be charged the same amount as your current plan unless you make changes before the renewal date.

SMS credits do not expire and accumulate with each subscription cycle. When your subscription renews, new credits are added to your existing balance based on your current plan's allocation. You can also purchase additional credits at any time from your account dashboard if needed.

If you upgrade your plan during a billing cycle, the change takes effect immediately. You'll receive a prorated charge for the difference between your current plan and the new plan for the remainder of the billing cycle. When downgrading, the change will take effect at the start of your next billing cycle.

SMS credits are the currency used to send messages through CastMessage. Each standard SMS message (up to 297 characters) costs one credit. Longer messages or messages with special characters may use additional credits. Your subscription plan includes a set number of credits each month.

Yes, you can purchase additional SMS credits at any time from your account dashboard. Extra credits are available in various packages, with volume discounts for larger purchases. These additional credits never expire and can be used even after your monthly allocation refreshes.

Your current credit balance is always visible on your dashboard. CastMessage also provides detailed usage reports showing how many credits were used for each message campaign. You'll receive email notifications when your credit balance is running low (20% remaining) to help you plan accordingly.

To comply with SMS regulations and ensure proper billing, we require the following information:

• Full name and business name (if applicable)
• Valid email address for account communications
• Physical business address
• Billing address
• Emergency contact information
• Valid payment method (credit card or direct debit)

Your physical address is required to comply with telecommunications regulations. SMS providers must maintain accurate records of who is sending messages through their platform. This helps prevent spam and ensures accountability. We also need your address for billing purposes and to send any important account-related communications.

CastMessage takes data security seriously. All billing information is encrypted using industry-standard protocols. We use secure payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) to handle your payment details. We never store complete credit card information on our servers. Our systems are regularly audited for security compliance.

Yes, you can update your billing information at any time through your account settings. This includes changing your payment method, updating your billing address, or modifying your company details. After making changes, we may need to verify your information before it takes effect, especially if you're changing your business name or address.

To cancel your CastMessage subscription, log in to your account and navigate to the Billing section in your account settings. Click on the "Manage Subscription" button and select "Cancel Subscription." You'll be asked to confirm your cancellation and provide feedback on why you're leaving. Alternatively, you can contact our support team for assistance with cancellation.

When you cancel your subscription, your service will remain active until the end of your current billing period. For example, if you cancel on June 15th and your billing cycle renews on the 1st of each month, you'll have access to CastMessage until June 30th. We don't offer prorated refunds for partial months of service.

After your subscription ends, your account data (including contacts, message templates, and message history) will be retained for 30 days. During this period, you can reactivate your account and regain access to all your data by subscribing again. After 30 days, your data will be permanently deleted from our active systems, though some information may be retained in backups for legal and compliance purposes.

CastMessage subscriptions are non-refundable for partial billing periods. When you cancel, you'll continue to have access until the end of your current billing cycle. In exceptional circumstances, such as technical issues preventing service use, we may consider partial refunds on a case-by-case basis. Please contact our support team to discuss your specific situation.

Yes, you can reactivate your account within 30 days of cancellation by simply logging in and selecting a new subscription plan. All your data, including contacts and templates, will be restored. After 30 days, you'll need to create a new account and re-import your data. If you're considering a temporary pause rather than full cancellation, contact our support team to discuss options.